• How and where do I buy a ticket?

    First create a user account at our streaming platform (help on this in the next menu item), log in and call up the program overview. Select ...

    First create a user account at our streaming platform (help on this in the next menu item), log in and call up the program overview. Select a movie by clicking on it. The details page will now open. In the next step, please click on "Watch now".Now select the ticket you want. The payment form will now open. Please select a payment method and go through the payment process. After your payment you will receive a confirmation by email.

  • Where do I register?

    Set up a user account on the streaming portal of the Filmfest Bremen (via "Login" at the top left) with your email address and your own password. ...

    Set up a user account on the streaming portal of the Filmfest Bremen (via "Login" at the top left) with your email address and your own password. Upon successful activation, you will receive a confirmation email with an activation link for your account. By clicking on the confirmation link in the email, you will activate your account. You are now authorized and at the top left you see your name instead of "Login".

  • What does a ticket cost and what tickets are there?

    You can choose between a single ticket for 6€ and the soli price for 9€ (for example if you are watching a film with several people) and the ...

    You can choose between a single ticket for 6€ and the soli price for 9€ (for example if you are watching a film with several people) and the festival pass for 45€ and  reduced for 40€.

  • How can I pay?

    Pay via PayPal, credit card (Visa, MasterCard, Amex) or Giropay. Please select an option and go through the payment process. After your payment ...

    Pay via PayPal, credit card (Visa, MasterCard, Amex) or Giropay. Please select an option and go through the payment process. After your payment you will receive a confirmation by email.

  • When can I watch the films?

    The films are all available during the festival period from April 14th to 18th. All winning films can also be seen one week longer.

    The films are all available during the festival period from April 14th to 18th. All winning films can also be seen one week longer.

  • Can I also see the films outside of Germany?

    Most of the program can be seen from anywhere. Some films are only available to viewers in Germany for legal reasons.

    Most of the program can be seen from anywhere. Some films are only available to viewers in Germany for legal reasons.

  • I bought a ticket, but playback does not start. What can I do?

    Please update your browser and clear the browser cache. You can find more information on this here.   If you still have difficulties buying ...

    Please update your browser and clear the browser cache. You can find more information on this here.


     


    If you still have difficulties buying or playing a film, please contact our support

  • Why does my film stop?

    The most common cause for the incorrect transmission of the film data is an unstable internet connection, which can lead to dropouts. In this ...

    The most common cause for the incorrect transmission of the film data is an unstable internet connection, which can lead to dropouts. In this case you can switch the quality of the broadcast down. If the playback of the film stops or freezes, it is best to reload the page. You can pause the movie, reload the page, and then start playing the movie again. You can also scroll to where you left off. You can also try playback in a different browser.

  • How do I redeem my voucher?

    After registering / logging in on the streaming portal, you will be able to redeem the voucher (an 8-digit code) in the confirmation window. ...

    After registering / logging in on the streaming portal, you will be able to redeem the voucher (an 8-digit code) in the confirmation window. Please note that each activation code can only be used once and is then invalid.An important note: a voucher code is not absolutely necessary, if you have a "paid ticket", the login is sufficient, and the film will play in the approved time slot. Simply click on "continue" without entering the voucher.

  • What if I forget my password?

    Just click on "Forgot your password?" on the login page, enter the email address with which you registered your account and you will receive ...

    Just click on "Forgot your password?" on the login page, enter the email address with which you registered your account and you will receive a link to reset your password.

  • What technical requirements does the festival need?

    To watch the films, you need a computer, laptop, smart TV, smart phone or tablet. These devices must of course be connected to the Internet. ...

    To watch the films, you need a computer, laptop, smart TV, smart phone or tablet. These devices must of course be connected to the Internet. Please use the latest browser version (recommended for Chrome, Firefox).

  • Who can I contact if I have a problem?

    For urgent questions and problems, we can be reached at support@filmfestbremen.com. To help as quickly as possible, please attach a screenshot ...

    For urgent questions and problems, we can be reached at support@filmfestbremen.com. To help as quickly as possible, please attach a screenshot of the problem to your email.